FAQ’s

Q: What is your cancellation policy?

I require 48hrs notice to cancel or reschedule appointments over an hour (i.e. color services or a combination of services) and 24hrs for haircuts. This allows me an opportunity to fill that time slot with another appointment.

 

Q: What happens if I miss the cancellation window?

You will be charged 50% of the missed service at your next appointment. Should you miss that appointment as well, you will be required to pay both the cancellation fee and cost of your next scheduled appointment prior to booking and arrival.

 

Q: What if my cancellation is due to an emergency?

For the most part, the first time that you may need to cancel or reschedule the fee is generally waived with exception to a no show, unless there was no way to contact me. Things happen!

 

Q: What if you cancel my appointment last minute?

I follow the same rule, if I am sick or need to reschedule your appointment, I will allow you the same courtesy of either 24hr or 48hrs notice. Should I unexpectedly have an emergency or last minute rescheduling of your appointment, you will receive 50% of off your service, no problem!

 

Q: What if one of us is running late?

I do my best to respect and value your time. If I am running behind, I will reach out when possible to let you know ahead of arrival. I will offer a complimentary deep conditioning treatment for that service or credit you with a complimentary add-on service of your choosing at your next appointment when I run over 15 minutes into your scheduled service time.

If you are going to be late, please call ahead even if only 5-10 minutes, it matters! Worst case scenario, we will need to reschedule depending on how late you may be, but generally we usually just nix the scalp massage to save time or work it out. (i.e. root retouch ends up just being part and hairline or a haircut is done dry or left damp at the end.)

 

Q: Do I have to come in for a consultation if I am new?

Not at all, but for color I will want to chat. This can be done via text, call, email or video chat. This allows for the correct timing and booking.

 

Q: I see there is online booking, can I manage my own appointments?

Absolutely! I require a consultation for new clients prior to booking their own appointments. This way I can determine what service/services you should book and then you are free to cruise the calendar. (Some appointments, such as color correction and keratin treatments, can only be booked by myself.)

 

Q: Some pricing indicates it may cost more (i.e. $75 & up), what is the average fluctuation?

Base price covers most of what is included in your service such as application, toner, blowout, ect. However, should we need to mix extra color due to density, add extra time or we do a combination of color services separate from toning at the end of your color service, it will change the price. Usually it is anywhere from $20-$40. First time clients require a consultation to book, this is when we can discuss if your costs may go up. That being said, pricing is set to cover a service start to finish. Again it will only change due to a fair amount of extra color and/or time.