Q: What is your cancellation policy?
I require 48hrs notice to cancel or reschedule appointments over an hour (i.e. color services or a combination of services) and 24hrs for haircuts. This allows me an opportunity to fill that time slot with another appointment.
Q: What happens if I miss the cancellation window?
You’ll receive an invoice for 50% of your service cost. Same day cancelations or no shows are responsible for 100% of the service cost. Invoices are required to be paid in full prior to booking additional appointments for services. This time has been set aside for you, it is difficult to fill the gaps without adequate notice and creates a loss for the business. Thank you for your understanding.
Q: What if my cancellation is due to an emergency?
The fee is generally waived, unless there is no attempt to contact me. Things happen!
Q: What if one of us is running late?
I do my best to respect and prioritize your time. If I am running behind, I will reach out, when possible, to let you know ahead of arrival. I will offer a complimentary deep conditioning treatment for that service or credit you with a complimentary add-on service of your choosing at your next appointment when I run over 15 minutes into your scheduled service time.
If you are going to be late, please call ahead even if only 5-10 minutes, it matters! Worst case scenario, we will need to reschedule depending on how late you may be, but generally we usually just nix a portion of the service to try and accommodate you. (i.e. root retouch ends up just being part and hairline or a haircut is done dry or left damp at the end.)
Q: Do I have to come in for a consultation if I am new?
Not at all, but for color or a major chop, I will want to chat. This can be done via text, call, email or video chat. This allows for the correct timing and booking of the service you wish to receive.