Q: What is your cancellation policy?
As this time is set aside for you, please note the cancelation policy and review fees associated with late canceling, rescheduling and no-show appointments.
24hrs to cancel or reschedule haircut.
48hrs to cancel or reschedule all other services.
Cancellations or rescheduling beyond these timeframes will incur a fee of 50% of the booked service, while no-shows will be charged 100% of the booked service. Your understanding and cooperation are greatly appreciated.
Q: What if my cancellation is due to an emergency?
The fee is generally waived, unless there is no attempt to contact me. Things happen!
Q: What if one of us is running late?
I do my best to respect and prioritize your time. If I am running behind, I will reach out, when possible, to let you know ahead of arrival. I will offer a complimentary deep conditioning treatment for that service or credit you with a complimentary add-on service of your choosing at your next appointment when I run over 15 minutes into your scheduled service time.
If you are going to be late, please call ahead even if only 5-10 minutes, it matters! Worst case scenario, we will need to reschedule depending on how late you may be, but generally we usually just nix a portion of the service to try and accommodate you. (i.e. root retouch ends up just being part and hairline or a haircut is done dry or left damp at the end.)
Q: Do I have to come in for a consultation if I am new?
Not at all, but for color or a major chop, I will want to chat. This can be done via text, call, email or video chat. This allows for the correct timing and booking of the service you wish to receive.